You have a data roaming charge and a late fee. Would you like to waive the late fee?
Agent view of billing charges
Why is my bill so high?
If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business.
What do we mean by “next best action”?