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Customer Service

We're able to predict that you're going to call before you need to actually contact us.

Powered by real AI, Pega Customer Service delivers game-changing results for enterprises.

Pega is #1 in software for customer engagement and operational excellence.

What's Trending

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Pega cited as a Leader in The Forrester Wave™: Digital Process Automation Software, Q3 2017.

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Simplify and automate to reduce costs and improve agility.

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There’s a real alternative to the Salesforce.com hype: Pega CRM.

Considering Salesforce.com? Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.

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営業効率

「ペガは管理者が、すぐ目の前にあるかもしれないオポチュニティーについて代理店と話せるようにします。」

最高販売配信責任者Larik Hall

ペガジャパン株式会社とは?

Pega は顧客の仕事とデジタル プロセス オートメーションをつなぐナンバーワン ソフトウェアです。

トレンドとは

iBPMSでの2017MAGIC QUADRANT

Gartnerは、最新のiBPMSレポートにおいてペガがトップであることを認めています。

Robotics and AI Are Changing the World of Work

Marketforce の最近の調査によると、上級管理者の 69% が労働力の一環として知能機械の導入を考えていることがわかりました。

トランサヴィア:エンドツーエンドのカスタマージャーニー

トランサヴィアはPega CRMのカスタマージャーニー全体を通じて同社のサービスやセールスを提供しています。

誇大広告のSalesforce.comの本当に代わりとなるもの:Pega CRM

Salesforce.comをご検討中ですか?誇大宣伝を信じてはいけません。現代のトップ企業がぺガを選ぶ理由をご覧ください。

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Products

CRM Applications for Real-Time Engagement

Pega’s AI powered CRM Suite is transforming the way enterprises drive greater engagement across the entire customer journey.

Explore the Pega CRM Suite

Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform.

Engage customers with real-time 1:1 marketing on any channel.
Intelligently guide sales professionals and automate the sales process.
Serve, satisfy and engage every customer with digital customer service.

Customer Decision Hub

Infuse real-time AI into every customer engagement

There’s nothing artificial about Pega’s proven AI. This always-on brain gets results. Using pragmatic artificial intelligence and decision management, you can improve response rates by up to 6X, NPS by 30 points, and get ROI as high as 500%.

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Analyst Reports

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Gartner Magic Quadrant for the CRM Customer Engagement Center

Simplify and automate to reduce costs and improve agility.

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Gartner Magic Quadrant for the CRM Customer Engagement Center

Simplify and automate to reduce costs and improve agility.

Article

Gartner Magic Quadrant for the CRM Customer Engagement Center

Simplify and automate to reduce costs and improve agility.

We’re creating an environment where we know our customers individually, and we want to use what we know to really understand what’s important to them – so we can be there in the moments that matter.

Jessica Cuthbertson CEO, RBS

Watch Birgit König, Ph.D., CEO, Allianz Health Germany, share how the Pega platform meets rapidly changing customer expectations.

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See How Pega Can Help Your Business

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CRM Applications

Dynamically recommend next-best-actions for your customers.

Explore the Pega CRM Suite

Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.